Terms of Service

These terms apply to every order placed with Santas Vault, operated by ETP Consulting Pty Ltd. Nothing here limits your rights under the Australian Consumer Law.

Orders

An order is an offer to buy. We accept it when we email your confirmation. If we cannot fulfil an order, because an item is unavailable at the supplier or a price was listed in error, we cancel it and refund you in full.

How your order is fulfilled

We do not hold stock. Personalised items are made to your order by one of our print partners: most print in Australia, Santa sacks and Christmas stockings are printed to order in the United Kingdom, pet bandanas in the USA, and some Your Design or Ours pieces by partners that may print outside Australia. Each listing says which. Stocked items are picked and shipped by an Australian supplier from an Australian warehouse. An order containing both may arrive in more than one parcel on different days, and you are charged shipping once. Who fulfils what is set out at Where Our Products Come From.

This arrangement does not change who you deal with. You bought from us, so you come to us for anything that goes wrong, and we deal with the supplier.

Prices

All prices are in Australian dollars and include GST. The price shown is the total price of the goods. Personalised Santa sacks, Christmas stockings, pet bandanas, Your Design or Ours pieces and delivered gift sets include delivery in that price and say so on the listing. For everything else, delivery is added at the checkout and shown before you pay: $11 standard post per order, free once the order reaches $249, except bulky and quoted items, which are always charged. The shipping policy sets this out in full. We do not add card surcharges.

Personalised items

We print exactly the text you submit, including spelling and capitalisation, so check it before you add to cart. Personalised items are made to order and cannot be returned for change of mind, though your consumer guarantee rights are unaffected.

You confirm you have the right to use any name, text, photo, drawing, logo or other image you submit, and that you own it or have the owner's permission to print it. You take responsibility for any claim that arises if that is not the case. We cannot print cartoon or film characters, brand logos, sports team marks, celebrity photos, song lyrics or pictures copied from the internet, even as a gift. We may decline to print anything that is offensive, that we believe infringes someone else's copyright or trade mark, or that impersonates a person or brand, and we refund you in full if we decline.

Delivery

Risk passes to you on delivery. Delivery dates are estimates based on production time and the carrier's published schedule, except for our Christmas commitment in the shipping policy, which we honour.

Product descriptions and imagery

We describe products as accurately as we can. Natural materials such as jute, cotton and timber vary in colour and grain between items, and screen colour varies between devices. Some product imagery is illustrative rather than a photograph of the exact item, and where that is the case the specifications on the product page govern.

Electrical, battery and safety

Follow the instructions supplied with any powered product. Our sourcing and compliance position is set out at Product Safety and Compliance. Items marked for outdoor use are rated for outdoor use, and items not so marked are for indoor use only.

Liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where we are permitted to limit our liability, it is limited to resupplying the goods or paying the cost of resupply.