We ship to Australian addresses only. Personalised items are made in 3 to 7 business days, depending on the season, then posted, except Santa sacks and Christmas stockings, printed to order in the United Kingdom, and pet bandanas, printed to order in the USA, which take 3 to 7 weeks to arrive. Stocked items usually leave an Australian warehouse in one to two business days. Warehouses and carriers are at their busiest in December, so allow longer the closer it gets to Christmas.
What delivery costs
Every item is in one of three groups, and its listing says which.
1. Delivery included in the price
Personalised Santa sacks, Christmas stockings, pet bandanas, Your Design or Ours pieces and delivered gift sets. The post is part of the price you see, so these add nothing at the checkout, to any address in Australia, whatever the order total. They go by standard post only and cannot be sent Express. Sacks and stockings are printed to order in the United Kingdom and bandanas in the USA; Your Design or Ours pieces are printed to order by our print partners, and each listing gives its making time. Delivered gift sets ship from Australian warehouses and can arrive as up to three parcels.
2. Delivery added at the checkout, free over $249
Everything else, including stocked items and personalised mugs, tees, kids tees, ornaments, beach towels and photo blankets.
- Standard post: $11.00 per order, flat, anywhere in Australia
- Free standard post once your order reaches $249
- Express post: $25.00 per order
3. Bulky and quoted items, added at the checkout and never free
- Bulky items, such as a full size Christmas tree, a sleigh or a display piece over about a metre, are marked "Bulky item" on the listing. They ship in a large carton at $12.00 flat, usually leave an Australian warehouse in one to two business days, then take 5 to 8 business days in transit. Check the measurements before you buy and allow a few extra days outside a metro area.
- Large and heavy items marked "Delivery quoted" are priced from your postcode, on the listing and at the checkout, from $12.00.
- Neither is covered by free shipping over $249, and neither can be sent Express. If your order includes one, delivery on the whole order is charged at the checkout.
How a mixed order is charged
- Items with delivery included add nothing.
- Delivery on everything else is charged once per order, not per item, and the checkout shows the exact amount before you pay.
- The $249 is the whole order after any multi-buy discount, including items with delivery included.
A few stocked items cannot be delivered to some remote postcodes. Where that applies, the listing says so before you buy, and an order to one of those postcodes is cancelled and refunded in full.
Delivery times
Carrier transit times, which start after production rather than after you order.
- Brisbane, Sydney, Melbourne, Adelaide and Canberra metro: 2 to 4 business days
- Perth and Hobart metro: 3 to 6 business days
- Regional: 4 to 8 business days
- Remote WA, NT and far north Queensland: 6 to 12 business days
Christmas last order dates
For Brisbane, Sydney, Melbourne, Adelaide and Canberra metro: personalised items by Wednesday 9 December 2026, stocked items by Wednesday 16 December, bulky items by Thursday 10 December, and Express Post on stocked items by Friday 18 December. Santa sacks and Christmas stockings, printed in the United Kingdom, and pet bandanas, printed in the USA, close on Thursday 5 November. Perth, Hobart, regional and remote addresses close earlier; every date is on the Christmas delivery dates page.
Split shipments
An order mixing personalised and stocked items may arrive in more than one parcel, from more than one warehouse, on different days. You are charged shipping once and we send tracking for each parcel as it leaves.
If it is late
Order on or before the last order date for your item and your area, and if the parcel has not arrived by 24 December we refund the shipping you paid on that order. Email hello@santasvault.com.au with your order number. That is a refund of the freight, not of the item, and it does not apply where the address supplied was wrong or the parcel was held for collection. It sits on top of your rights under the Australian Consumer Law, which are unaffected.
Events outside anyone’s control
The delivery windows above are carrier estimates, not guarantees. Floods, fires, cyclones, storms, road and port closures, industrial action and carrier network failures all happen, and in December they happen while the network is at its busiest. Where one of those delays a parcel, the delay is not something we can prevent or shorten. What we will do is tell you what we know and chase the carrier, and if a parcel is lost rather than late we replace it or refund it. None of this limits your rights under the Australian Consumer Law, including your right to a remedy where goods or services fail to meet a consumer guarantee.
Tracking
Every parcel is tracked. Tracking is emailed when the parcel is lodged, not when the order is placed. If you have no tracking within 8 business days of ordering a personalised item (10 for a piece made in 5 to 9 business days, 11 for a photo blanket), email us.
hello@santasvault.com.au