Santas Vault prints to order, mostly in Australia. Nothing on the personalised side of the store exists until you buy it, which is why you can put any name on it, and why the item that arrives is the only one of its kind. This page is the whole process, start to finish, with no part of it left to work out at checkout.
Buying a personalised item
- Pick the design. More than 750 designs across Santa sacks, mugs, t‑shirts and hoodies, kids and baby sizes, beach towels, ornaments and dog bandanas. Every design is available on every product it suits, so the sack, the mug and the tee can carry the same artwork.
- Choose the size or the garment. Where there is a choice (tee, long sleeve or hoodie, S to 3XL, kids 2 to 12, bandana tie-on or collar, three sizes and eight colours), it is on the product page and the price updates as you choose. What you see on screen is what you are charged.
- Type the name. One box. Type it exactly as you want it printed. The preview redraws as you type, using the real artwork and the real lettering the press will use, so a name typed in lower case shows you the capitals it will actually print in. If you just want the graphic with no name on it, leave the box empty.
- Add more than one name. Add the item, then change the name and add it again. Each name arrives in the cart as its own line with its own preview, so a family of five is one order and five correctly named items.
- Check the cart before you pay. The name is printed on the receipt, on the cart line and on the order confirmation. That is the last chance to correct a spelling and it is deliberately hard to miss.
What happens after you pay
Printing usually starts within one to two business days. Making takes 3 to 7 business days, depending on the season, then the parcel is lodged with Australia Post and tracking is emailed to you. Santa sacks, Christmas stockings and pet bandanas are the exceptions: sacks and stockings are printed to order in the United Kingdom and bandanas in the USA, both posted to Australia, so allow 3 to 7 weeks. Tracking arrives when the parcel is lodged, not when the order is placed — so there is a gap of a few days before you hear anything, and that is normal.
An order that mixes a printed item with a stocked item, such as a sack and a Christmas tree, may arrive in more than one parcel from more than one warehouse, on different days. You are charged freight once.
What it costs to get here
- Delivery included on personalised Santa sacks, Christmas stockings, pet bandanas, Your Design or Ours pieces and delivered gift sets. The post is in the price, so they add nothing at the checkout, anywhere in Australia. Standard post only, no Express.
- Standard post $11.00 per order, flat, anywhere in Australia, including Tasmania, the Northern Territory and remote Western Australia, on everything else. Free once the order reaches $249. A few stocked items cannot reach some remote postcodes, and those listings say so.
- Express post $25.00 per order, on everything except delivery-included, bulky and quoted items.
- Bulky and quoted items, a full size Christmas tree, a sleigh, a lamp post or any display piece over about a metre, are marked Bulky item ($12.00 flat, 5 to 8 business days in transit) or Delivery quoted (priced from your postcode, from $12.00). They are never covered by free shipping over $249 and cannot be sent Express; if an order includes one, delivery on the whole order is charged at the checkout. Check the measurements before you buy and allow a few extra days outside a metro area.
- We ship to Australian addresses only. The shipping policy has the detail.
Christmas cut-off
Every product page carries a live countdown to that item’s own last order date, because a printed item needs up to seven business days in December before it can even be lodged and a stocked item does not.
For Brisbane, Sydney, Melbourne, Adelaide and Canberra metro: personalised items by Wednesday 9 December 2026, stocked items by Wednesday 16 December, bulky items by Thursday 10 December, and Express Post on stocked items by Friday 18 December. Santa sacks and Christmas stockings, printed in the United Kingdom, and pet bandanas, printed in the USA, close on Thursday 5 November. Perth, Hobart, regional and remote addresses close earlier; every date is on the Christmas delivery dates page.
Returns, honestly
We do not accept change of mind returns, on anything. Almost everything here is made to order with somebody's name on it: it is printed after you pay and it cannot be resold or put back into stock. That is why the preview sits on every product page and why the name is repeated on the cart line and on your confirmation. Please check it there.
Anything faulty is a different matter and we fix it. If it arrives damaged, the print is defective, it does not match the text you submitted, or it is not as described: email us with your order number and a photo. For damage in transit, please tell us within 7 days so we can claim it from the carrier; that is not a limit on your rights. We pay the return postage, we inspect it, and we send a replacement. Where the failure is a major one the Australian Consumer Law gives you the choice, so say if you would rather have the refund.
None of this reduces your rights under the Australian Consumer Law. Those rights apply on top of everything on this page.
Care
- Printed garments: cold machine wash inside out, line dry in the shade, do not iron directly on the print.
- Mugs: dishwasher and microwave safe.
- Santa sacks: cold machine wash inside out on a gentle cycle, no bleach, line dry in the shade. They are made to last more than one Christmas, so treat them like a reusable bag rather than a paper one.
- Pet bandanas: cold machine wash, 30°C at most, no bleach, line dry, do not iron.
Still deciding?
Personalised Santa sacks · Christmas mugs · T‑shirts and hoodies · Kids and baby · For the dog · What size sack do I need · Christmas delivery dates