Contact information

Santa’s Vault is a business of ETP Consulting Pty Ltd (ACN 601 830 120) as trustee for the ETP Investments Trust, ABN 36 211 950 299.

How to reach us

Email hello@santasvault.com.au
Phone +61 431 124 128
Post PO Box 4440, Gumdale QLD 4154, Australia

When we reply

We reply to email within one business day, and the same day between 1 November and 24 December. Email is the fastest way to reach us and gives us your order number in writing.

Before you contact us about an order

Have your order number ready. It starts with SV and is in your confirmation email. If your question is about where a parcel is, check the tracking link in your dispatch email first, then email us if it has not moved for two business days.